Returns, Refunds and Exchanges
Returns may be mailed to us within 30 days of receipt, with the product and packaging in proper condition. Unless, the goods were purchased at a discount. All discounted sales are considered final, and the return of discounted products is considered unauthorized.
If you choose to return your product from within the USA for a refund, we will provide a prepaid return-shipping label and a refund for the amount you paid for your purchase, minus a $5.00 restocking fee per item returned.
If you choose to return your product from outside of the USA for a refund, you will have to return the product at your own expense. We will issue a refund for your purchase, minus a $5.00 restocking fee per item returned.
Only product purchased directly on https://us.karhu.com/ can be returned to our return processing center. Product not purchased from https://us.karhu.com/ can not be accepted or processed.
The sender of unauthorized returns, such as discounted product, will be fully responsible for all return shipment costs.
Unauthorized return shipments may be sent to:
6500-26th Street East
Fife, WA 98424 United States of America
Accompanied by this return form: download here
Important: Product must be clean and the box in proper condition to be accepted.
All sneakers must be in the condition you received them and in the original box.
Warranty related product returns must be shipped to the same address as listed above. All products returned for warranty related reasons will be inspected upon the return of the product.
Please allow 2-3 weeks for return processing.
For shipments outside the US or special regions Karhu won't provide a return label. We will accept your return - taking into account all the conditions mentioned above. Please note that you must ship your return Duties and Taxes paid.