In the United States we accept Visa, Mastercard, American Express, JCB, Discover, Elo, and Diners Club debit and credit cards. Also we accept Klarna Pay Later.

In Australia and New Zealand, we accept Visa, Mastercard, and American Express debit and credit cards.

In Canada we accept Visa, Mastercard, and American Express debit and credit cards.

Occasionally, a returned item in your size may become available. You can leave your email on the product page, and we'll notify you if your size is restocked.

You can find a complete list our Karhu stores and our dealers' stores by clicking on STORES.

Please send an email to d2c@karhu.com with your order number and clear photos of the defect from different angles. Our team will review your case as quickly as possible and get back to you with the next steps. 

Karhu does not sell laces separately. However, you can find alternatives at this website: https://shoelacesupply.com/

To change your delivery address, please contact the carrier directly. Your tracking number, which was sent to the email address provided at checkout, will help you manage any updates.

Please leave us a message with your order number. Our team will do our best to cancel and refund your order. If we are not successful, please reach out to the carrier directly. You can refuse yourorder. The order should be returned to our warehouse for return processing.

From this website we ship to the USA, Canada, Mexico, New Zealand and Australia.

If you would like to order from our European website please use one of the following links:
France
Spain
Germany
The Netherlands
Rest of Europe
Sweden
United Kingdom
Denmark

If you believe your order is lost, please contact us to initiate a claim. Email us at d2c@karhu.com with your order details, and we will assist you with starting the process for a refund.

Yes!

Returns may be mailed to us within 30 days of receipt, with the product and packaging in proper condition. Unless, the goods were purchased at a discount. All discounted sales are considered final, and the return of discounted products is considered unauthorized. 

If you choose to return your product from within the USA for a refund, we will provide a prepaid return-shipping label and a refund for the amount you paid for your purchase, minus a $10.00 restocking fee per item returned.

If you choose to return your product from outside of the USA for a refund, you will have to return the product at your own expense. We will issue a refund for your purchase, minus a $10.00 restocking fee per item returned.

Only product purchased directly on https://us.karhu.com/ can be returned to our return processing center. Product not purchased  from https://us.karhu.com/ can  not be accepted or processed.

Unauthorized Returns:

The sender of unauthorized returns, such as discounted product, will be fully responsible for all return shipment costs.

Unauthorized return shipments may be sent to:

Regal Logistics
6500-26th Street East
Fife, WA 98424 United States of America

Accompanied by this return form: download here

Important: Product must be clean and the box in proper condition to be accepted.

All sneakers must be in the condition you received them and in the original box.

Warranty related product returns must be shipped to the same address as listed above. All products returned for warranty related reasons will be inspected upon the return of the product.

Please allow 2-3 weeks for return processing.

For shipments outside the US or special regions Karhu won't provide a return label. We will accept your return - taking into account all the conditions mentioned above. Please note that you must ship your return Duties and Taxes paid. 

Refunds are not immediate and can take some time. We will process your refund as soon as possible, after we have received the returned product, and within a maximum of 30 days.

When fitting running shoes we recommend going up half a size in the Ikoni and Ikoni HiVo.

The Fusion and Synchron fit true to size with the Synchron being a slimmer fit.

The Fulcrum is a midsole technology found primarily in our running shoes. 

Karhu's Fulcrum technology is designed to move you forward efficiently. 

It is because of this Fulcrum unit that Karhu shoes produce less vertical and horizontal oscillation – or “bounce” producing more forward momentum in every stride.

Ortix is what gives KARHU shoes their unique “fit”.

This fit is based on data driven insights, in the form of 2 Million foot scans.

Ortix refers to the shape of the midsole, volumes of the upper, and overall measurements of the last.

HiVo provide a higher volume upper to accommodate thicker or broader feet, and feet with common problems like bunions, calluses and corns.

A specific last and upper pattern for a women's foot. Only available in the Karhu Fusion.

A shoe update ending in .5 will have a very similar fit and feel to its predecessor. The updated shoe will have undergone minor improvements.

A shoe update ending in .0 will have undergone a complete overhaul. The fit and/or feel will be different from the previous version.

Yes! We have running shoes with increased support to help guide your foot through a more natural gait.

Check out the Ikoni and Synchron. These models utilize longer variations of our Fulcrum unit, which helps to minimize pronation.

From our experience with fitting Lifestyle we recommend to go up half a size in the Albatross 82, Aria 95 and Fusion 2.0.

For the Synchron Classic and Trampas order a full size up.

The Mestari and Legacy run true-to-size.

It is not recommended to use a washing machine to clean shoes.  We recommend using a dry hairbrush or toothbrush to remove debris from the outsole, midsole, and upper.  Mix warm water with a small amount of laundry detergent to make a cleaning solution. Remove laces and insert. Proceed to use a clean cloth with the cleaning solution to clean the laces, insert, and any areas of the shoe that are dirty.  Avoid submerging the shoe or soaking it completely.  Repeat on any area again if necessary.  Remove excessive moisture with a dry cloth or stuff your shoes with newspaper overnight.  Let the laces, insert, and shoe air dry completely before use. 

Karhu offers a selection of vegan options.
You can view the available models here: KARHU VEGAN

Karhu offers a selection of waterproof options.
You can view the available models here: KARHU WATERPROOF